General Terms and Conditions of Sale – Green Warehouse
1. General
1.1 These general terms and conditions of sale apply to all offers, deliveries, and agreements of Green Warehouse BV (hereinafter: "the Seller") regarding the sale of solar panels, charging stations, home batteries, heat pumps, and related products (hereinafter: "Products").
1.2 By placing an order or entering into an agreement with the Seller, the customer (hereinafter: "the Buyer") agrees to these general terms and conditions. Deviations from these terms and conditions are only valid if agreed upon in writing.
1.3 The Seller reserves the right to amend these general terms and conditions at any time. The amended terms and conditions apply to all agreements concluded after the amendment.
2. Offers and Agreements
2.1 All offers from the Seller are without obligation unless expressly stated otherwise. The Seller reserves the right to refuse or cancel an order.
2.2 An agreement is concluded when the Seller has confirmed an order from the Buyer, either in writing, by providing an order confirmation, or by delivering the products.
2.3 All prices are exclusive of VAT and other taxes unless stated otherwise. The Seller is entitled to adjust prices, including but not limited to price increases from suppliers or changes in taxes and duties.
3. Delivery and Delivery Time
3.1 The Seller aims to deliver the ordered products within the agreed delivery period. However, the stated delivery times are indicative and do not entitle the Buyer to compensation if exceeded.
3.2 The Seller is not liable for delivery delays caused by force majeure, such as supplier delays, adverse weather conditions, transport issues, or other unforeseen circumstances.
3.3 The Buyer is obliged to inspect the delivered products immediately upon receipt and to report any visible defects or deficiencies to the Seller in writing within five (5) working days of receipt. Any claims regarding defects or damages reported after this period will not be eligible for compensation or return.
4. Payment
4.1 Payment must be made according to the payment terms agreed upon in the order confirmation or agreement. Unless otherwise agreed, payment must be made immediately or within 15 days of the invoice date.
4.2 Any invoice issued to the business client that is not paid in full by the due date will automatically be increased by a fixed, non-reducible compensation of 10% of the outstanding amount, with a minimum of €150.00, without requiring a formal notice of default, without prejudice to legal and enforcement costs. Additionally, statutory interest is automatically due in accordance with the Law of August 2, 2002, on combating late payment in commercial transactions, without requiring a prior notice of default. Each commenced month will be considered a full month. Partial payments will first be allocated to cover costs, interest, and compensation before being deducted from the principal balance. Any invoice issued to a consumer that remains unpaid after the expiration of at least 14 calendar days from the third working day after the supplier/service provider has sent a free payment reminder by post, or the day after the supplier/service provider has sent a free payment reminder electronically, will be increased by a fixed compensation in accordance with Article XIV.4 WER. Furthermore, at that moment, a reference interest rate increased by eight percentage points is due in accordance with the statutory interest rate under the Law of August 2, 2002, without prejudice to legal and enforcement costs. Each commenced month will be considered a full month. Partial payments will first be allocated to cover costs, interest, and compensation before being deducted from the principal balance.
4.3 The Seller reserves the right to require prepayment for a first order or for unknown Buyers.
5. Retention of Title
5.1 Ownership of the delivered products remains with the Seller until the Buyer has fulfilled all obligations arising from the agreement, including full payment of the purchase price.
5.2 Until ownership is transferred, the Buyer is required to handle the products with due care and to ensure adequate insurance against damage and loss.
6. Warranty and Liability
6.1 The Seller provides the warranty as offered by the manufacturer or supplier of the products. The warranty period and conditions depend on the product and will be provided upon delivery.
6.2 The Seller is not liable for damage caused by, but not limited to, incorrect use, installation, maintenance, or any other actions not in accordance with the product's instructions for use.
6.3 The Seller is not liable for, among others but not limited to, indirect damage, consequential damage, or loss of profit, nor for damage resulting from force majeure.
6.4 In the event of a defect within the warranty period, the Seller will, at its discretion, repair or replace the product or provide an alternative solution. The Buyer must report defects in writing within a reasonable period after detection.
7. Returns and Right of Withdrawal
7.1 Returns will only be accepted after prior written approval from the Seller. Products must be returned in their original, undamaged packaging.
7.2 If the Buyer is a consumer, they have the right to cancel the agreement within 14 days of receiving the products without providing any reason. This right does not apply to custom-made products or products that cannot be returned for hygienic reasons.
8. Force Majeure
8.1 In the event of force majeure, such as but not limited to war, strikes, natural disasters, fire, disruptions in the supply of raw materials, or transport issues, the Seller is entitled to suspend or cancel the execution of the agreement without being liable for any compensation.
9. Applicable Law and Disputes
9.1 All agreements between the Seller and the Buyer are governed by Belgian law.
9.2 In case of a dispute, the parties will attempt to reach an amicable settlement. If this is not possible, the dispute will be submitted to the competent court in the judicial district of Leuven.
10. Final Provisions
10.1 If one or more provisions of these general terms and conditions are invalid or unenforceable, the remaining provisions will remain fully in force.
10.2 The Buyer is not entitled to transfer their rights and obligations under this agreement to third parties without the Seller's written consent.